Customer Relationships (Customer Service)

Next Level Customer Relationship Management With the Law of Connection

This fully HRDC Claimable training workshop, “Next Level Customer Relationship Management with the Law of Connection,” is designed for professionals seeking to enhance their customer relationship management skills.

Led by Teacher Kean, the course delves into advanced techniques and practical problem-solving skills to provide an excellent customer experience.

Learning Objectives

Effective Communication

Build deeper customer relationships and secure lasting customer loyalty.

Build Instant Rapport

Build rapport and pinpoint any customer’s concerns with active listening and empathy.

Customer Buy-in

Solve problems comprehensively and obtain customer buy-in.

Manage Difficult Situations

Manage difficult situations and customers when things go wrong.

Learning Outcomes

1

Ability to develop an excellent customer relationship management culture.

2

Enhanced active listening and empathy skills.

3

Swift problem solving for your customers.

3

Capability to manage difficult situations and handle objections effectively.

Praise from clients

Testimonials

Improved communication and collaboration among group members
Learned how to handle people’s feelings with care
Engaging sessions with enjoyable activities and Q&A
Practical insights for developing exceptional customer service
Helpful practices and clear subject delivery for work application

Detailed explanations with relevant and real-life topics
Trainer’s recaps on important points were very helpful
Engaging sessions with vibrant energy from Teacher Kean
Content was easy to follow and applicable to work
Friendly and knowledgeable trainer made the course enjoyable

Excellent interaction and engagement between the trainer and participants
Comprehensive training with real-life examples tailored to roles
Met expectations by addressing team skill gaps effectively
Energetic trainer kept participants attentive and engaged throughout
Practical insights on applying empathy and knowledge daily

Role plays provided valuable lessons and practical insights
Highly practical training applicable to daily work
Great two-way engagement between trainer and audience
Interactive sessions enhanced learning and participation
Practical knowledge shared was relevant and easy to apply