Customer Relationships (Customer Service)

Develop an Over-The-Top Customer Relationship Culture.

Build rapport and pinpoint any customer’s concerns with active listening and empathy.

Solve problems comprehensively and obtain customer buy-in.

Manage difficult situations and customers when things go wrong.

• Communicate among group members.
• How to handle people’s feelings.
• Sharing and learning together.
• Developing an over-the-top customer service culture.
• Helpful practices for my job.
• The session is not boring and is enjoyable. Activities and Q&A are good.
• Delivery of the subject.

• Details explanation. Relevant and real life topics.
• I like how the trainer likes to recap on the important pointers.
• The engagement in the course
• The vibrant and the energy from Mr Kean.
• Easy to follow. Definitely enhance and manage
• About the point training course
• The relevancy of the contents in work aspect.
• The customer relationship
• Friendly and knowledgeable teacher

• The interaction between trainer and participants
• The contents of the training
• The engagement between the trainer and the participants
• Meeting the expectations and fulfilling the team skill gaps
• The trainee will give real-life examples based on their main role/department
• The training is comprehensive and the trainer uses good ways for the participants to learn, such as through role-plays and activities
• Examples on how to apply the training on a daily basis
• The students were able to maintain attention due to the energetic trainer
• Overall, the training was great and the trainer is very knowledgeable. The training gave the participants additional knowledge and how to deal with people with empathy.

• Role play and lesson from it.
• Very practical for working.
• 2 ways.
• The practical knowledge.
• The engagement of trainer and audience.
• Interaction.